Privacy Policy

Last updated: December 2025

Life Rites Pty Ltd (ABN 93 660 451 061) (“Life Rites Funerals”, “we”, “our”, “us”) is committed to protecting the privacy of every individual who engages with our services. This Privacy Policy explains what personal information we collect, how it is used, who it may be shared with, and the rights you have in relation to that information.

This policy reflects our obligations under the Privacy Act 1988, the Australian Privacy Principles (APPs), and applicable privacy regulations.

1. Purpose and Scope

This policy applies to all client interactions with Life Rites Funerals, including end-of-life care, funeral services, memorial arrangements, counselling, and all related communications (in person, online, or by phone).

By engaging our services or providing personal information, you acknowledge and accept the terms of this Privacy Policy.

2. Information We Collect

We collect personal information to provide tailored funeral and end-of-life services, meet legal obligations, and support administrative requirements. Information collected may include:

  • Name, address, phone number, and email address

  • Date of birth and gender

  • Next of kin and family contact details

  • Information relating to services requested

  • Details required for burial, cremation, and official paperwork

  • Information shared via forms, calls, letters, in-person visits, website interactions, or our Funeral Buddy software

Clients may choose what personal information to disclose; however, not providing required information may affect our ability to deliver services.

3. Why We Collect Personal Information

We use personal information to:

  • Deliver funeral, memorial, repatriation, and end-of-life services

  • Administer and manage legal paperwork

  • Manage ongoing client relationships and internal business processes

  • Comply with regulatory and reporting obligations

  • Support operational tasks delivered through trusted third-party providers (e.g., transfer services)

Where overseas repatriation is required, next-of-kin details may be shared with international funeral providers—only with consent.

4. Direct Marketing Communications

With consent, we may send information about services that may be relevant or of interest.
Clients may also receive a feedback survey after a funeral or memorial to help improve service quality.

You may opt out of marketing communications at any time by contacting our Privacy Officer.

5. Security and Data Protection

Life Rites Funerals takes reasonable steps to protect all personal information from unauthorised access, misuse, modification, or disclosure.
Security measures include:

  • Secure digital systems with access controls

  • Confidentiality obligations for authorised staff

  • Secure document storage

  • Private spaces for discussions

  • Strict identity verification processes

  • Controlled access to facilities and infrastructure

In the event of a suspected data breach, we follow the Notifiable Data Breaches Scheme under the Privacy Act. If serious harm is likely, affected individuals and the Australian Information Commissioner are notified promptly.

6. Cookies and Website Tracking

To improve online experience, our website may use cookies—small text files that remember preferences and assist with website functionality.

If cookies are disabled, some website features may not function fully.

We also use analytics tools to gather non-identifiable website traffic data to improve user experience and support remarketing activities.

You may opt out of analytics tools using the following services:

  • Adobe Analytics Opt-Out

  • Google Analytics Opt-Out

7. Accessing or Correcting Your Personal Information

We take reasonable steps to keep personal information accurate and up to date.
Individuals have the right to:

  • Request access to personal information we hold

  • Request corrections to inaccurate or incomplete information

Requests may be made by contacting our Privacy Officer.
A reasonable fee may apply for providing access.

8. How to Make a Privacy Complaint

If you have concerns about how your information has been handled, please contact our Privacy Officer. We aim to respond promptly and resolve issues as quickly as possible.

If concerns remain unresolved, complaints may be escalated to the Office of the Australian Information Commissioner (OAIC):

  • Mail: GPO Box 5218, Sydney NSW 2001

  • Phone: 1300 363 992

  • Email: enquiries@oaic.gov.au

  • Website: www.oaic.gov.au

9. Changes to This Privacy Policy

This policy may be updated occasionally, and any changes are published on our website at www.liferites.com.au.

10. Contacting Us

For questions about this Privacy Policy, requests for access or correction, or privacy concerns, please contact:

Privacy Officer
 Life Rites Funerals
118 Durham Street
Hurstville NSW 2220
Email: accounts@liferitesfunerals.com