Terms & Conditions

These Terms & Conditions outline how Life Rites Funerals (“Life Rites”, “we”, “us”, “our”) provides services and how this website may be used. By engaging our services or accessing this website, you acknowledge that you have read, understood and agreed to the following terms.

1. About Life Rites

Life Rites is a funeral services provider located at 118 Durham Street, Hurstville NSW 2220. Our work includes funeral direction, counselling and guidance, doula support, home vigils, ceremony planning, and the provision of funeral products.

These Terms & Conditions apply to all services delivered by Life Rites, unless otherwise agreed in writing.

2. General Information Only

The information provided on this website is for general guidance. While we aim to keep all content current and accurate, details may change over time. Information on this website:

Is not a substitute for personalised advice
May change without notice
May not reflect unique cultural, legal or ceremonial considerations

For advice specific to your situation, please contact our team directly.

3. Engagement of Services

A service agreement or written confirmation may be provided when families choose to work with Life Rites. This agreement outlines:

The services requested
Estimated fees and inclusions
Any third-party costs
Arrangements for payment
Responsibilities of both parties

Services begin once consent is received and arrangements are confirmed. Some services may require specific documentation or approvals under NSW regulations.

4. Fees, Quotes, and Payment

Life Rites aims to offer transparent, clear information about costs. Quotes may vary depending on choices made, venue availability, products selected and third-party requirements.

Fees may include, but are not limited to:

Professional service fees
Transport and transfer
Products (coffins, urns, shrouds)
Cremation or burial fees
Venue, chapel or cemetery charges
Celebrant, musician or AV services
Cooling plate or home-vigil equipment

A written estimate may be provided before services begin. Additional costs may arise if needs change or if external providers adjust their fees.

Payment terms will be outlined in your service agreement. Some services may require partial payment before commencement.

5. Third-Party Providers

Funerals often involve third-party providers, including:

Cemeteries and crematoria
Celebrants, musicians and cultural leaders
Florists and printers
Venues and community spaces
Medical practitioners for documentation

Life Rites may coordinate these providers on your behalf. However, we are not responsible for:

Changes in third-party availability
Increases in external fees
Service delivery by providers not employed by Life Rites

We may recommend providers, though families retain the right to choose alternatives.

6. Cultural, Spiritual and Ritual Practices

Life Rites respects the cultural, spiritual, linguistic and community diversity of families across Sydney. Where rituals, customs or practices are requested, we may offer support based on:

Safety
Legal requirements
Venue regulations
Environmental considerations

Some practices may require approvals, permits or additional equipment. If a requested practice is not permissible, we may work with you to explore respectful alternatives.

7. Home Vigils and Family-Led Care

Families who choose home-based care (including vigils, washing, dressing or cooling-plate use) may receive guidance on safety, timing and NSW requirements.

Families are responsible for:

Providing a suitable environment
Following care instructions
Ensuring appropriate cooling or equipment usage

Life Rites may offer advice, though families retain responsibility for decisions made at home.

8. Use of Website

When accessing this website, you agree not to:

Use the site for unlawful, harmful or disruptive activity
Upload or transmit harmful code
Replicate or redistribute content without permission

All content on this website (including text, images, logos and design) is the property of Life Rites unless otherwise noted. Unauthorised use may infringe copyright.

9. Privacy and Personal Information

Life Rites handles personal information with sensitivity and confidentiality. Any information provided to us may be used for:

Arranging or delivering services
Communicating with families
Legal or regulatory requirements

Personal data is managed in accordance with Australian privacy law. A separate Privacy Policy may outline further details on how information is stored and used.

10. Limitation of Liability

While Life Rites takes care to provide services with professionalism and compassion, we may not be held liable for:

Loss or damage arising from unforeseeable events
Actions or omissions of third-party providers
Delays caused by venues, weather, transport or regulations
Decisions made by families based on general information

Nothing in these Terms limits rights under Australian Consumer Law.

11. Changes to Services or Arrangements

Circumstances may shift due to venue availability, weather, legal requirements, or community considerations. Life Rites may adjust arrangements when needed and may notify families as soon as reasonably possible.

12. Cancellation or Postponement

If a service is cancelled or postponed, fees may apply depending on:

Third-party policies
Preparation work already completed
Products ordered or delivered

We may discuss these considerations openly and sensitively at the time of change.

13. Updates to These Terms

Life Rites may update these Terms & Conditions as required. The date of the most recent update will appear at the bottom of this page. Continued use of the website or services indicates acceptance of the updated terms.